We are happy to exchange any item provided the item comes back to us within 30 days of delivery and in the new condition it was sent in.
- Please send us an email at custservice[at]ecopartytime.com or use our contact form to receive a return merchandise authorization number and our physical address.
- We will not accept any exchange without prior authorization from us.
- Items must be unused, unopened, unworn and should be returned in their original packaging.
- We do not accept any returns or exchanges on personalized or custom made items.
- Please do not send any packages at our PO box address. You have to contact us for our physical address. In some cases, item must be returned directly to the manufacturer so we will need to provide you with this information.
- Once we receive an item, we will inspect the package contents and then we will gladly send the requested item.
- We will cover shipping costs back to you when exchanging (within the continental USA). Customer is responsible for shipping costs in sending an item to be exchanged back to us. For your protection, we suggest all returns be sent back to us through a traceble carrier. If you do not send your return via a traceable shipping method and we do not receive the item, we will not be able to process your return or exchange.
- We reserve the right to deny any refund or exchange on any of the items.